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I forgot my password. What should I do? If you have forgotten your SiteControl password, go to the SiteControl log in page and enter your Customer ID or Domain Name and click Get Access Information.
Your password will be sent to you at the email address we have on file.
I forgot my Customer ID. What should I do? If you still have the Customer Information email you received when you first opened your Hostway account, you can find your Customer ID there.
If you don’t have a copy of this email, you will need to contact customer support at support@hostway.com.au.
How can I change my SiteControl password? You can change your SiteControl password from within SiteControl.
The next time you log in to SiteControl, you will use your new password.
I’ve got more than one domain. How can I set the default? If you have more than one domain with Hostway, the default domain is the one that displays each time you log in to SiteControl. To specify the default domain:
Each time you log in to SiteControl, information for this domain displays. You can view information for your other domains by selecting the domain in the Currently Managing field in the upper left corner of the SiteControl window.
How do I change my contact information? If your contact information has changed, you can update it by clicking the Personal/Billing Info link at the top of the SiteControl window.
Locate the Personal Information section, click Update Information and then make the necessary changes
How can I receive Hostway’s newsletter? To receive Hostway’s newsletter, click the Personal/Billing
Info link at the top of the SiteControl window.
Locate the Personal Information section and click Update Information. Select the Please send me the monthly Hostway newsletter check box toward the bottom of the page.
How can I change my billing method? You change your billing method (credit card, check, money order) by selecting the Personal/Billing Info link at the top of the SiteControl window.
Locate the Billing Information section, click Update Information and then make the necessary changes.
Can I change my billing cycle? If you are currently on the Value plan, you are billed yearly. If you are on any of the other plans, you can select a monthly, quarterly or yearly billing cycle.
To change your current billing cycle, click the Plan Info link in SiteControl. Click the Change link to the right of your current Billing Cycle and then select the desired billing cycles.
I need a statement for my account. How can I get this? You can view and print statements for selected periods of time. To access these statements:
If you are paying by check or money order, send your payment to:
Hostway Corporation Pty Ltd Level 8 Suite 7 100 Walker Street North Sydney, NSW 2060 Be sure to include your Customer ID and domain name.
Yes. You can change your hosting plan at any time you like. However, if your plan change includes any of the following changes we will have to completely reinstall your account.
You will need to back up all of your files, including ecommerce files if applicable, as they will be deleted during the transfer to your new plan. This applies to: • Changes from UNIX to Windows 2000 Plans • Changes from Windows 2000 to UNIX Plans • Changes from Value Plan to Gold Plan • Changes from Commerce Gold Plan to any other Commerce Plan • Downgrades to Value Plan We will delete all your files, accounts, features and databases. Once the plan change has been completed, you will need to recreate your email accounts and resubmit requests for your additional features. When an account is deleted and recreated, you may experience a 5 to 8 hour downtime. You can change your plan in SiteControl:
Who do I contact if I have questions about my billing? If you have billing questions, you can log in to SiteControl
and start a billing troubleticket within the Support section.
How can I find out what features are included in my hosting plan? You can find out what features are currently included in your hosting plan, as well what features are currently active, by clicking the Plan Info link in SiteControl.
I’d like to add new features to my plan. How do I do this? To add new features to your current plan:
Can I remove features from my plan? Yes. To remove a feature, click the Plan Info link in SiteControl. Locate the feature you want to delete and then click the corresponding Delete button.
I need FrontPage Extensions. How can I get these? To request that we install FrontPage Extensions on your account:
If you have already added FrontPage Extensions but these have become corrupted, contact support at support@hostway.com.au to have these reinstalled.
I’d like to set up a new domain. How can I do this? You can order a new domain by selecting the Order Service link at the top of the SiteControl window and then following the prompts.
Phone support is only offered with the Gold Plus and above plans.
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